Terms and Conditions Page

Manufacturer’s Warranty:

 

 

SAFE Fire Detection’s (SAFE) ProSeries Air Sampling Systems, is not a complete system. It must be interfaced with an approved fire alarm panel that meets all local and national codes to become a system. All equipment pertaining to the detector for installation and mounting must be installed per the manufacturer’s specifications or the warranty may be void. If a system is desired, the fire alarm control/releasing panel can be purchased from SAFE Fire Detection to create a system and if all it’s components and accessories are purchased from SAFE, SAFE will honor it’s warranty as stated below.

 

Seller warrants that detectors and/or systems purchased from SAFE Fire Detection will, under normal use and service, be free from defects in material and workmanship for a period of one (1) year from the date of original sale. Seller agrees, upon written notice from Buyer given no later than 30 days after the defect is discovered, to repair or replace, at the Seller’s option, any part, which after examination by Seller, is disclosed to have been defective, provided that such product is returned to the Seller transportation prepaid, during the warranty period. This warranty does not apply to any item not completely assembled or damage resulting from accident, improper installation, misuse or abuse. The full extent of Seller’s warranty obligations are to repair or replace any defective part. Transportation to and from SAFE is the responsibility of the buyer.

 

There are no other warranty obligations of seller, including any warranty of merchantability or fitness for a particular purpose, either expressed or implied. Seller is not liable for any other costs, delays, labor charges, shipping or handling charges for warranty parts, or claims, nor for any consequential or incidental damages with respect to the product for its use.

Ordering Information:

 

•                All orders should be emailed to: customerservice@safefiredetection.com or faxed to: (704) 821-4327 Attn: Customer Service

•                All orders placed are subject to approval and acceptance by SAFE Fire Detection, Inc. (SAFE).

•                Please note the end user’s name and application on your order.

•                SAFE accepts your order on the basis of price in effect at time of shipments.

Part numbers must be used when placing orders. All prices are FOB ship point.

 

Terms:

 

 

•                Subject to SAFE’s Credit Department Approval or by prepaid terms approved by both parties.

•                Invoices not paid within 30 days may seriously affect your credit standing with SAFE and may delay processing of future orders.

•                Minimum billing: $100.00 USD plus freight charges.

•                All payments must be made in US dollars.

•                Possession of these price sheets does not constitute a valid distributorship.

•                A valid distributorship is defined solely by SAFE.

•                An additional 5% will be added to the total invoice amount for Credit Card payments.

•                Customer credits will be applied to open and future orders only.

•                All Non-Warranty returns are subject to a minimum 25% Restocking Charge.

•                Due to offsite document storage and retrieval, credit memos not applied within 180 days will be forfeited.

•                Terms subject to change without notice.

 

Shipping Information:

 

•                Subject to SAFE’s Credit Department Approval or by prepaid terms approved by both parties.

•                Same day shipping is available upon request and availability. Purchase order must be entered into our system by 2:00 PM EST.

•                A $100.00 USD expediting charge will be added to the normal shipping charges on any expedited order.

 

Customer is responsible for any special shipping request charges.

 

 

Delivery Date:

 

 

Provide specific ship date. Orders marked ASAP could possibly be delayed. Unless expressly specified to the contrary, goods in stock will be shipped without delay, and goods not in stock will be shipped as soon as possible. However, all estimates of delivery time are approximate and failure to effect shipment of an accepted order by estimated delivery date will not be considered sufficient cause of cancellation.

 

 

Delays:

 

Seller shall not be liable for any damage, fault or delay caused by or imposed by strikes, fires, major disasters, acts of God, governmental action, shortage of labor, power, materials, or any other cause or condition beyond Seller’s control.

 

 

Transportation Charges:

 

 

•                Unless otherwise specifically provided, the price of the goods sold is FOB Monroe NC.

•                Freight will be added to invoice cost plus a $10.00 USD handling fee, $50.00 USD handling for skidding requests and $200.00 USD handling for crating requests.

•                All goods are insured for shipment and costs are added to buyer’s invoice.

•                Title to the goods sold passes to the Buyer upon delivery by SAFE to the carrier, and any claims for losses or damage in transit shall be filed by Buyer directly     with   the carrier, regardless of the fact that freight is prepaid by SAFE.

•                Cancellation or suspension of orders will be accepted by SAFE only upon terms that will indemnify us against loss. SAFE also reserves the right to charge a cancellation or suspension fee.

•                Postponement of deliveries at buyer’s request, if for a period of more than thirty (30) days, will not be made without prior approval from SAFE.

In the absence of such indemnification, SAFE shall be entitled to recover all damages and costs of whatever nature permitted by the Uniform Commercial Code indemnification.

 

Taxes:

 

 

•                Prices do not include sales, use, excise or similar taxes, whether federal, state or local.

 

The amount of any such taxes applicable to the goods shall be paid by the Buyer in the same manner and with the same effect as if originally included in the purchase price.

 

 

General Conditions:

 

 

•                No agent, salesperson, or other party is authorized to bind SAFE by any agreement, warranty, statement, promise or understanding not herein expressed.

•                The sale of the goods pursuant to this order shall be governed by the laws of North Carolina in which the order is accepted and from which the equipment is shipped; and any such sale or contract shall be deemed to be a sale and/or contract of North Carolina. In addition to the rights and remedies conferred upon SAFE by law, SAFE shall not be required to proceed with the performance of any order or contract if Buyer is in default in the performance of any order or contract with SAFE and in case if doubt as to Buyer’s financial responsibility, shipments under this order may be suspended or sent sight draft with bill of lading attached by SAFE.

•                Any clerical errors are subject to correction.

 

By placing an order with SAFE, you accept all terms and conditions expressed herein.

 

 

Claims:

 

 

•                Claims for shortages and damaged goods must be made on the delivering carrier.

•                For incorrect material, contact the Customer Service Department.

•                All claims must be made to SAFE Fire Detection, Inc. within 30 days from date of shipment

 

Return Material Authorization (RMA)

 

No RMAs are processed after 2:00 p.m. EST Warranty RMA Procedure

 

1. You must include the Serial #, Date of Manufacture, Model #, Part #, and the Job Site when sending a hard copy of the PO to purchase the replacement item.

2. An RMA will be generated by our Customer Service Department and emailed to you

3. Once the part has shipped, the invoice is emailed to you.

4. You must include the RMA in the box with the returned part and a note indicating the failure.

5. When the part arrives at SAFE, the Technical Department will inspect the returned item for physical damage.

6. Pending approval from our Technical Department, Accounting will email the credit for the amount of the part, but NOT THE FREIGHT.

Note:

•               Parts must be returned to SAFE within 30 days to receive a credit.

•               All shipping charges are the responsibility of the distributor returning the parts.

 

Return RMA Procedure

 

1. You must include the Serial #, the Model #, and the Part #, when sending a hard copy of the PO to request the return of the item.

2. An RMA will be generated by our Customer Service Department and emailed to you.

3. You must include a copy of the RMA in the box with the returned part, and a note indicating the reason for the return.

4. When the part arrives at SAFE, the Technical Department will inspect the returned item for physical damage.

5. Pending approval from our Technical Department, Accounting will credit you the amount of the part less the restocking fee and freight.

 

Note:

 

• All shipping and restocking charges are the responsibility of the distributor returning the parts.

 

Training and Certification:

 

SAFE Fire Detection requires at least one individual for each distributor to successfully complete a ProSeries Training Module for the type of systems they wish to design, install and/or service. Both high and low pressure training modules are available. As of 7/1/07, technical support will only be provided to those distributors with the appropriate, and valid training certificates.

 

Notes:

 

1. Please refer to Terms and Conditions.

2. A $100.00 USD expediting fee will be charged on all expatiated orders.

3. MINIMUM ORDER = $ 100.00 USD.

4. Prices subject to change without notice.

5. All Non-Warranty returns are subject to a minimum 25% Restocking Charge.

6. Credit Card payments subject to 5% additional charge to total invoice amount.